Got a specific query?

About your Cancellation Fee Refund

To discuss your Home Insurance Cancellation Fee Refund contact MLP Customer Services.


Customer Services: 01565 656 484

Lines are open Monday to Friday 9am to 5.30pm

Or write to us

The Cow Shed
Walnut Tree Farm
Lower Stretton

About your policy

To discuss your first direct Home Insurance policy contact first direct Home Customer Services.


Customer Services: 0345 300 6031*

Available Mon-Fri, 8am-8pm and Sat-Sun, 9am-5pm. On public holidays opening hours may vary.

*The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. To help us continually improve our service, and in the interests of security, we may monitor and/or record your calls with us.

Or write to us

first direct
40 Wakefield Road
LS98 1FD

first direct is a division of HSBC UK Bank plc. © HSBC Group 2021. All Rights Reserved. Member HSBC group.

Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.

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