To claim your refund for your cancellation fee, simply complete the form below. We may request evidence of the cancellation fee charged by your previous insurer. Please see T&Cs.

To claim the cancellation fee refund, a claim must be submitted within 90 days of your first direct Home Insurance start date.

What you'll need to hand when submitting the claim form below

  • Your policy number
  • Your policyholder name and address
  • Sort Code and Account Number for BACS payment.
  • Name of previous insurer.
  • Total cancellation fee (please note this total does not include any other charges including any outstanding premium paid or additional admin fee).

Claim form

* Indicates a required field


For the BACS payment to be made please provide the following:

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