first direct -

To claim your refund for your cancellation fee, simply complete the form below. We may request evidence of the cancellation fee charged by your previous insurer. Please see T&Cs.

To claim the cancellation fee refund, a claim must be submitted within 90 days of your first direct Home Insurance start date.

What you'll need to hand when submitting the claim form below

Your policy number
Your policyholder name and address
Sort Code and Account Number for BACS payment.
Name of previous insurer.
Total cancellation fee (please note this total does not include any other charges including any outstanding premium paid or additional admin fee).

Claim form

* Indicates a required field

Title:*

* First Name:

*Surname:

*Postcode:

*House number and street:

Address line 2:

*Town / City:

*County:

* Country:

*Email Address:

*Date of Purchase:

* Previous supplier:

*Total cancellation fee:

* first direct Policy number:

For the BACS payment to be made please provide the following:

* Account name:

* Account number:

* Sort code:

* By ticking here and entering your details you agree to the terms and conditions.

All data will be held in accordance with the GDPR. first direct and MLP may hold your personal information supplied in this form for administration and marketing purposes. By giving us your email address you are consenting to first direct sending you marketing communications by email. If you wish to opt in to marketing information from first direct, please tick this box.

Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.

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Cancellation Fee Refund

What you'll need to hand when submitting the claim form below

Claim form