Thanks for choosing us for your Home insurance. If your previous insurer charges you a fee for cancelling your old policy we don't want you to be out of pocket. So we'd like to refund you this cancellation fee, subject to T&Cs.
Complete the form online and we'll send you your cancellation fee refund. We may request evidence of the cancellation fee charged by your previous insurer. Please see T&Cs.
(PDF) Download a copy of your claim form and send it to our freepost address. We may request evidence of the cancellation fee charged by your previous insurer. Please see T&Cs.
(PDF) Download a cancellation letter template to send to your current insurance provider.
first direct is a division of HSBC UK Bank plc. © HSBC Group 2019. All Rights Reserved. Member HSBC group.
Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.